HKI-SLAM’S CORE BELIEFS (CB 1-7) ABOUT SERVICE LEADERSHIP AND MANAGEMENT

SLAM’s Service Leadership & Management Curriculum Framework is based upon seven core beliefs about leadership, service, and service leadership. Po Chung intuited and refined the core beliefs since leaving the helm of DHL. Each core belief corresponds to a significant paradigm shift in a frame of reference that stakeholders must embrace and internalize before Hong Kong will achieve its rightful status as the Global Fount of Service Leadership.

The Framework contains essential content, skill, value and attitude stands and intended learning outcomes for each core belief.

Core Belief 1 –

“Leadership is a service aimed at ethically satisfying the needs of self, others, groups, communities, systems, and environments.”- Po Chung 2011

According to Po Chung:

Leadership is a service. Effective leadership promotes loyalty and respect and increases the ability and willingness of co-leaders, followers, and team members to outperform stakeholder expectations and achieve higher levels of competitive advantage. As such, leadership effectiveness is dependent on a leader possessing appropriate task competencies, character strengths and a caring disposition.