Founded in 2011, HKI-SLAM has maintained its commitment to help people strengthen their service leadership mentality and practice. We have united educational institutions, government agencies, businesses and individuals in order to develop the growing domain, fanning out from Hong Kong to other major service hubs.

read more >


The Service Leadership curriculum is designed to improve the being of each service leader. Rather than looking at skills and competencies alone, SLAM education is a holistic approach for enhancing competence, character, and nurturing a deeper caring disposition for the most competitive service leadership mentality.

read more >


The Fung Service Leadership Initiative is a cooperative effort of the Victor and William Fung Foundation, the Hong Kong Institute of Service Leadership & Management (HKI-SLAM), and each of the eight University Grants Committee (UGC)-funded universities in Hong Kong. The Initiative represents a strategic effort to strengthen service leadership education in Hong Kong.

read more >


Among the activities brought about in partnership with the Victor and William Fung Foundation, two conferences of note included:

1. International Conference on Service Leadership Education for University Students: Experience in Hong Kong, 14-15 May, 2014

2. International Conference on Service Leadership Education in Service Economies: 6-7 January, 2016



Currently, all eight Hong Kong UGC-funded universities have undertaken steps to include SLAM education and development programs. These include:

1. City University of Hong Kong (CityU)
2. Hong Kong Baptist University (HKBU)
3. Lingnan University (LingnanU)
4. The Chinese University of Hong Kong (CUHK)
5. The Hong Kong Institute of Education (HKIEd)
6. The Hong Kong Polytechnic University (PolyU)
7. The Hong Kong University of Science and Technology (HKUST)
8. The University of Hong Kong (HKU)



As the field of SLAM instruction and training develops, both the research and professional communities are expanding the domain through revealing articles and books. Some of the latest publications include:

1. Po Chung and Art Bell, The 25 Principles of Service Leadership, 2015.

2. Daniel TL Shek, Po Chung and Hildie Leung, “How Unique is the Service Leadership Model?” International Journal on Disability and Human Development, 2015, 14(3), 217-231.

3. Daniel TL Shek, Po Chung and Hildie Leung, “Manufacturing economy vs. service economy: implications for service leadership” International Journal on Disability and Human Development, 2015, 14(3), 205-215.

4. Daniel TL Shek and Po Chung (Editors), Promoting Service Leadership Qualities in University Students: The Case of Hong Kong, 2015.



Captured here are Po Chung’s unique, tested and often revolutionary ideas on service leadership principles and strategies focused on Asia but in fact transcending locale and industry sectors. He simultaneously offers Western business readers a clear window into Asian business thinking while offering Asian business people his insights on doing business globally.



Stay up to date on our latest developments, opportunities and advances in SLAM education, please register now for our email updates: Register >